At PARACEL, we work alongside trusted carriers like UPS, DHL, USPS & many more around the globe to provide both USA, Europe & International Worldwide shipping services. We always do our best to deliver your order as soon as possible.
US orders are shipped from Houston, Texas
*Europe & Worldwide orders are shipped from Hanoi, Vietnam
*All personalized orders are shipped from Hanoi, Vietnam
You can calculate the shipping cost at checkout.
- EU: ROYAL MAIL (10-16 Business day)
- UK: ROYAL MAIL (7-10 Business day)
- AUSTRALIA – Australia Post ( 7-14 Business day )
- US: UPS or USPS (1-4 Business days)
- WORLDWIDE: DHL or UPS (12-25 Business days)
RETURNS & EXCHANGES
- If you are not completely happy with the received product, please send it back to us within 30 days for a full refund. Please also email us at email@example.com or use the contact form to inform us.
Please, remember: you cannot return a personalized product.
- We’ll issue a refund on receipt, or exchange the item for a different size/color if preferred. The cost of returning the item to us is your responsibility.
- To return your product, you should mail it to:
US & CANADA:
ECO PRIME GLOBAL
611 S. Rice Avenue
Houston, TX 77081
EUROPE & WORLDWIDE:
ECO PRIME VIETNAM
20/66 Ho Tung Mau,
Mai Dich, Cau Giay, Hanoi, 100000
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.