SHIPPING

At PARACEL, we work alongside trusted carriers like UPS, DHL, USPS & many more around the globe to provide both USA, Europe & International Worldwide shipping services. We always do our best to deliver your order as soon as possible.

US orders are shipped from Houston, Texas

*Europe & Worldwide orders are shipped from Hanoi, Vietnam

*All personalized orders are shipped from Hanoi, Vietnam

You can calculate the shipping cost at checkout.

SHIPPING METHODS:

• EU: ROYAL MAIL (10-16 Business day)
• UK: ROYAL MAIL (7-10 Business day)
• AUSTRALIA – Australia Post ( 7-14 Business day )
• US: UPS or USPS (1-4 Business days)
• WORLDWIDE: DHL or UPS (12-25 Business days)

RETURNS & EXCHANGES

• If you are not completely happy with the received product, please send it back to us within 30 days for a full refund. Please also email us at contact@oakywood.shop or use the contact form to inform us. 
  Please, remember: you cannot return a personalized product.

• We’ll issue a refund on receipt, or exchange the item for a different size/color if preferred. The cost of returning the item to us is your responsibility.
• To return your product, you should mail it to:
  
  US & CANADA:
  ECO PRIME GLOBAL
  611 S. Rice Avenue
  Unit 22216
  Houston, TX 77081
  
  
  EUROPE & WORLDWIDE:
  ECO PRIME VIETNAM
  20/66 Ho Tung Mau,
  Mai Dich, Cau Giay, Hanoi, 100000
  VIETNAM.
  
  
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  
  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Thank You!